WhatsApp Business Automation for Singapore Businesses
Beta Werkz helps Singapore businesses build WhatsApp automation systems that reduce manual replies, capture enquiries, send booking confirmations and reminders, route leads to staff, and connect customer conversations to CRM or internal workflows — built on the WhatsApp Business Platform with approved message templates.
WHO THIS IS FOR
- SMEs drowning in manual WhatsApp enquiries
- Businesses that take bookings — tours, appointments, rooms, classes
- Sales teams that need every lead captured and followed up
- Service businesses that want after-hours auto-replies
- Companies that need WhatsApp conversations connected to a CRM
PROBLEMS WE SOLVE
- Missed enquiries after office hours
- Staff typing the same replies dozens of times a day
- No central record of customer conversations — chats live on personal phones
- Forgotten follow-ups and no-show bookings without reminders
- Booking requests scattered across WhatsApp, email, and web forms
WHAT BETA WERKZ BUILDS
Automated journeys
Booking confirmations, reminders and follow-ups sent automatically via approved templates.
Two-way team inbox
Automated messages and human replies live side-by-side with full conversation context.
Lead capture & routing
Enquiries qualified and routed to the right staff member automatically.
Human handover
Automation steps back the moment a customer needs a real person.
CRM integration
Every conversation linked to a customer record — nothing lost on personal phones.
Admin dashboard
See volumes, response times, and outstanding follow-ups at a glance.
TYPICAL PROJECT SCOPE
- Workflow mapping — where WhatsApp fits your enquiry and booking flow
- WhatsApp Business Platform setup and template approval
- Automation flow design
- Dashboard and inbox development
- CRM or calendar integration
- Testing, launch and support
TIMELINE & PRICING
| Project type | Typical timeline |
|---|---|
| Focused automation (confirmations + reminders) | 4–6 weeks |
| Full inbox + CRM-integrated automation | 6–12 weeks depending on integrations |
WhatsApp automation projects are quoted by scope — the number of journeys, integrations, and inbox users determines the price. Note that Meta charges separate per-conversation fees for the WhatsApp Business Platform; we help you estimate these during scoping.
See our full pricing on the pricing page →
AT A GLANCE
WHY BETA WERKZ
- Shipped proof: the Mulberry Tour Booking CRM automates confirmations, reminders and follow-ups over WhatsApp, with a built-in two-way inbox
- We build on the official WhatsApp Business Platform with approved templates — no grey-market tools that get numbers banned
- Automation designed around your workflow, not a generic chatbot script
- Full-stack team: the dashboard, CRM and integrations are all built in-house
- Singapore-based support when you need changes
FREQUENTLY ASKED QUESTIONS
How much does WhatsApp automation cost in Singapore?
It depends on scope — how many automated journeys you need, whether you want a team inbox, and what systems we integrate with. Beta Werkz scopes this in a free consultation and quotes before work begins. Meta’s per-conversation WhatsApp Business Platform fees apply separately.
Do I need the WhatsApp Business API?
For real automation — templated messages, automated journeys, multi-staff inboxes — yes, you need the WhatsApp Business Platform (API). The free WhatsApp Business app only supports basic manual auto-replies on one phone. We handle the Platform setup and template approvals for you.
Can the bot hand over to a human?
Yes. Human handover is standard in our builds: automation handles routine steps, and the moment a customer needs a person, the conversation lands in your team inbox with full context.
Can it send booking reminders?
Yes — automated confirmations, reminders and follow-ups are the most common journeys we build, and they meaningfully reduce no-shows.
Can it connect to my CRM or calendar?
Yes. We integrate WhatsApp journeys with CRMs, Google Calendar, and booking systems — or build the CRM itself, as we did for Mulberry Learning.
Can multiple staff share one WhatsApp number?
Yes. The WhatsApp Business Platform supports a shared team inbox where multiple staff reply from one business number, with every conversation recorded centrally.
Can Beta Werkz maintain the system after launch?
Yes — post-launch support is included, and ongoing maintenance plans cover template updates, new journeys, and changes as your workflow evolves.